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Privacy Policy

Privacy Policy

This privacy policy sets out the basis on which we will process personal information that we collect from you or that you have provided to us. Please read carefully.

The information we may collect about you:

Information you give us. You can give us information by filling out forms on our site or by corresponding with us by phone, email or other. This includes information you provide when you register on our site, search for a product, place an order on our site, participate in the website chaussurewho.com, participate in a contest, promotion or survey, and report any problems on our site. Information you provide to us may include your name, address, email address and phone number, financial and credit card information.

The following information may be collected but will be anonymised and will not contain any information from which you can be identified:

  • Technical information, including your computer’s IP (Internet Protocol) address, connection information, browser type and version, time zone settings, browser plug-in types and versions, operating system and platformform;

information about your visit, including the full flow of clicks on URLs, on and from our site (including date and time); products you have viewed or searched for; page response times, download errors, Time spent on certain pages, information about the interactions of the page (for example scrolling, clicking and hovering), methods of navigation outside the page and telephone number used to call our customer service number.

How we use your personal information

The personal information you provide is used by us only for the following purposes:

  • To improve your shopping experience on our website
  • To process your order

with your permission, to inform you of products or special offers that may be of interest to you

Sharing of information

We do not sell or share your information with third parties. We use your information only as set out in this Policy.

Disclosure of your information

We may share your personal information with members of the chaussurewho.com group, which means our subsidiaries, our holding company and its subsidiaries.

Where we store your information

All information that you provide to us is stored on our secure servers. All payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.

Unfortunately, the transmission of information via the internet may not be completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorized access.

Cookies

We use cookies to keep track of your current shopping session so that you can retrieve your shopping cart at any time, to personalize the content of our website, and to ensure a consistent experience. We also use cookies to track visitor interaction with our website to monitor our performance.

  • No personally identifiable information is stored in these cookies.
  • For a full technical explanation, read more about the cookies used on our site.
  • If you wish to remove these cookies, you can do so by following these instructions.

We hate spam too!

We will send you an email to process your order and then to present you with the benefits of our loyalty program. Only shoewho.com will use your email address. We will never pass on your email address or personal information to third parties for marketing purposes. We will provide your email address to delivery services for the sole purpose of sending you tracking notifications for your delivery.

Links to other websites

Our site may contain links to other websites that we do not own or operate. We do not control, recommend or endorse, and are not responsible for, these sites or their content, products, services or privacy policies. Please refer to the third party website’s privacy policy for guidance on the operation, operation and management of that website. You should also independently assess the authenticity of any website that appears or claims to be one of our sites (including those linked to by email).

Changes to this policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back regularly for updates or changes to our privacy policy and how they affect you.

Your rights
The Data Protection Act (the “Act”) contains various provisions that ensure that anyone who has access to your personal information must comply with strict rules.

The Act sets out the following principles, which we follow at all times:

  • We will process your data fairly and lawfully.
  • We will obtain your data only for specified and lawful purposes and will not use it for any other purpose.
  • We will ensure that the personal data held is adequate, relevant and not excessive in relation to the purposes for which it is held.
  • We will ensure that personal data is accurate and, where necessary, kept up to date.
  • We will ensure that personal data is not retained for longer than necessary.
  • We will ensure that your personal data is processed in accordance with your rights under the law.
  • We will take appropriate technical and organisational measures to protect personal data from destruction, damage or loss.
  • We will not transfer your personal data outside the European Economic Area unless that country or territory provides an adequate level of protection.

Contact us

Privacy Policy

This privacy policy sets out the basis on which we will process personal information that we collect from you or that you have provided to us. Please read carefully.

The information we may collect about you:

Information you give us. You can give us information by filling out forms on our site or by corresponding with us by phone, email or other. This includes information you provide when you register on our site, search for a product, place an order on our site, participate in the website chaussurewho.com, participate in a contest, promotion or survey, and report any problems on our site. Information you provide to us may include your name, address, email address and phone number, financial and credit card information.

The following information may be collected but will be anonymised and will not contain any information from which you can be identified:

  • Technical information, including your computer’s IP (Internet Protocol) address, connection information, browser type and version, time zone settings, browser plug-in types and versions, operating system and platformform;

information about your visit, including the full flow of clicks on URLs, on and from our site (including date and time); products you have viewed or searched for; page response times, download errors, Time spent on certain pages, information about the interactions of the page (for example scrolling, clicking and hovering), methods of navigation outside the page and telephone number used to call our customer service number.

How we use your personal information

The personal information you provide is used by us only for the following purposes:

  • To improve your shopping experience on our website
  • To process your order

with your permission, to inform you of products or special offers that may be of interest to you

Sharing of information

We do not sell or share your information with third parties. We use your information only as set out in this Policy.

Disclosure of your information

We may share your personal information with members of the chaussurewho.com group, which means our subsidiaries, our holding company and its subsidiaries.

Where we store your information

All information that you provide to us is stored on our secure servers. All payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.

Unfortunately, the transmission of information via the internet may not be completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorized access.

Cookies

We use cookies to keep track of your current shopping session so that you can retrieve your shopping cart at any time, to personalize the content of our website, and to ensure a consistent experience. We also use cookies to track visitor interaction with our website to monitor our performance.

  • No personally identifiable information is stored in these cookies.
  • For a full technical explanation, read more about the cookies used on our site.
  • If you wish to remove these cookies, you can do so by following these instructions.

We hate spam too!

We will send you an email to process your order and then to present you with the benefits of our loyalty program. Only shoewho.com will use your email address. We will never pass on your email address or personal information to third parties for marketing purposes. We will provide your email address to delivery services for the sole purpose of sending you tracking notifications for your delivery.

Links to other websites

Our site may contain links to other websites that we do not own or operate. We do not control, recommend or endorse, and are not responsible for, these sites or their content, products, services or privacy policies. Please refer to the third party website’s privacy policy for guidance on the operation, operation and management of that website. You should also independently assess the authenticity of any website that appears or claims to be one of our sites (including those linked to by email).

Changes to this policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back regularly for updates or changes to our privacy policy and how they affect you.

Your rights
The Data Protection Act (the “Act”) contains various provisions that ensure that anyone who has access to your personal information must comply with strict rules.

The Act sets out the following principles, which we follow at all times:

  • We will process your data fairly and lawfully.
  • We will obtain your data only for specified and lawful purposes and will not use it for any other purpose.
  • We will ensure that the personal data held is adequate, relevant and not excessive in relation to the purposes for which it is held.
  • We will ensure that personal data is accurate and, where necessary, kept up to date.
  • We will ensure that personal data is not retained for longer than necessary.
  • We will ensure that your personal data is processed in accordance with your rights under the law.
  • We will take appropriate technical and organisational measures to protect personal data from destruction, damage or loss.
  • We will not transfer your personal data outside the European Economic Area unless that country or territory provides an adequate level of protection.

Contact us